TERMS & CONDITIONS


Thank you for choosing RED BUS EVENTS. Your booking constitutes a formal agreement to hire bus transport facilities on these terms and conditions, which have been designed to clarify the arrangements between RED BUS EVENTS and you as hirer. If you have any questions, please contact the person handling your booking and they will be happy to provide you with any further information you require.

1. BOOKING:
1.1 Bookings can be requested by the hirer using the booking request form. Upon receipt the total hire cost will be confirmed to the hirer.
1.2 Bookings will be confirmed to the hirer following receipt of the completed booking request form, the payment of the booking fee (£150.00), and agreement to the Terms and Conditions.
1.3 The full balance will become payable at 14 days prior to the event.
1.4 RED BUS EVENTS reserves the right not to accept a booking.

2. CANCELLATION:
2.1 Cancellations must be made in writing and signed by the person who made the booking, or a suitable representative.
2.2 A booking may be cancelled up to 56 days prior to the event without incurring a fee. Any monies paid will be refunded.
2.3 At 56 days the booking fee will become non-refundable.
2.4 Should full payment not be received as cleared funds at least 14 days prior to the event, this will be taken as a request to cancel, and any monies paid will not be refunded.
2.5 Should a booking be cancelled by the hirer within 14 days of the event, the full cost will remain due for payment.
2.6 In the event of a booking being cancelled by RED BUS EVENTS, a full refund will be paid but limited to the actual amount paid by the hirer. Every effort will be made to assist in making alternative arrangements.

3. PRICING:
3.1 No booking is confirmed until the booking fee of £150.00 has been paid.
3.2 RED BUS EVENTS reserves the right to make an additional charge as a damage deposit of £150.00 over and above the booking fee. This deposit may be withheld for any cleaning or repairs necessary, or it will be refunded after the event.
3.3 All prices are quoted exclusive of VAT. Where appropriate, VAT will be charged at the current rate.
3.4 Any additional charges or fees (parking, ferry, tolls, congestion, permits, admission etc.) are the responsibility of the hirer to pay direct to the company supplying the service. Access permits for Royal Parks and similar, must be obtained and paid for in advance of the event.
3.5 All RED BUS EVENTS bookings have agreed end times. If delays to the end time are caused by the hirer or the hirers’ guests, then RED BUS EVENTS may have to leave the event to attend a follow on engagement. In these circumstances no refund of the hire cost will be paid, and no compensation will be paid.
3.6 Where delays are incurred to the end time by the hirer or the hirers’ guests, and the vehicle is able to wait and accommodate the delay, then additional costs will become due. The additional costs will be at £50.00 for the first 30 minutes or part thereof, and thereafter at £50.00 for every additional 30 minutes. If the delay occurs after 22.00, then the additional costs are increased by 50%.
3.7 The final decision regarding whether the vehicle is able to wait shall remain with the driver only.
3.8 Payment may be made by cheque or bank transfer. Credit/debit cards are not accepted.

4. DAMAGE:
4.1 The hirer is responsible for the actions of the guests during the hire of the vehicle, even if (s)he is not present.
4.2 The hirer must ensure that the vehicle is left clean, all rubbish bagged and removed, and all personal items collected. Should additional cleaning be required, this will be payable by the hirer.
4.3 Any damage to the vehicle incurred as a result of the acts or omissions or negligence of the guests will result in a charge based on the cost of repair and the value to RED BUS EVENTS of any subsequent loss of business or trade.

5. VEHICLE:
5.1 RED BUS EVENTS will ensure the vehicle is clean and decorated as agreed at the start of the event.
5.2 The vehicle supplied will be a historic vehicle and as such the hirer must allow sufficient time for the journey required. RED BUS EVENTS does not guarantee that the vehicle will perform the journey in any given time and RED BUS EVENTS shall not be responsible or accountable for any loss, inconvenience or damage which may arise from any delay, detention or breakdown, howsoever caused.
5.3 RED BUS EVENTS will maintain the vehicle sufficiently to minimise the risk of a breakdown but cannot take responsibility for any breakdown and cannot make refunds or pay compensation in this eventuality. Every effort will be made to find alternative transport should a breakdown occur.
5.4 If, due to unserviceability or any other reason, the agreed vehicle is unable to be provided on the day of the hire, RED BUS EVENTS reserves the right to supply an alternative vehicle which may not be a historic vehicle. If no suitable vehicle is available, RED BUS EVENTS will do all it reasonably can to ensure transport is provided for the hire, up to the total cost of the hire.
5.5 Hirers must ensure that the collection and destination points have sufficient access and parking for the vehicle, and the route desired allows for the vehicle’s size and weight. In all cases, the driver will have the final decision on the route taken and the exact collection and drop off points. Unless previously agreed there will be no additional stops during the journey.
5.6 The vehicle is not fitted with seat belts. Passengers must remain seated during the journey and small children must be properly supervised. No standing passengers are allowed, however at the discretion of the driver, and for short journeys only, up to 5 standing passengers may be allowed on the lower deck.
5.7 The vehicle is not equipped with any disabled facilities. Wheelchairs and children’s buggies may be carried providing they are collapsible/foldable. No more than 2 per vehicle will be permitted. The hirer should discuss any requirements for disabled passengers when making the booking.
5.8 The vehicle, including the rear platform, is a no smoking area.
5.9 No dogs, except guide dogs, are permitted on the vehicle.
5.10 Strictly no food or snacks are permitted on the vehicle.
5.11 No alcohol is permitted on the vehicle unless prior agreement with RED BUS EVENTS has been obtained. The hirer is responsible for the supply and then only enough to provide a small “toast”. The quantity of alcohol must be appropriate to the number of passengers. All drinks must be consumed from plastic flutes, strictly no glass. No drinking direct from bottles or cans. The hirer is responsible for providing rubbish sacks and ensuring the bus is cleared of all rubbish at the end of the hire.

6. SAFETY:
6.1 All passengers are responsible for their own safety and for the safety of children in their care. RED BUS EVENTS will not accept any responsibility for loss or injuries occurring on the vehicle.
6.2 All passengers must be seated during the journey.
6.3 No passengers are permitted to ride on the rear platform or staircase.
6.4 The on-board bell/buzzer is for crew use only. Passengers are prohibited from using it except in an emergency when it is necessary for the bus to stop immediately. An on the spot penalty of £50.00 for improper use will be charged.
6.5 Luggage may be carried if space is available in the appropriate areas. No luggage may be placed in the gangway or platform or stairs area. Luggage or other property is carried at owners’ risk. RED BUS EVENTS will not be responsible for any loss or damage howsoever caused.
6.6 Offensive/inappropriate language or behaviour towards RED BUS EVENTS crew or the public will not be tolerated. RED BUS EVENTS operates a zero tolerance policy and will terminate the hire immediately, without refund or compensation, in this event.

7. GENERAL:
7.1 No notices or decorations may be displayed on the vehicle without prior consent from RED BUS EVENTS.
7.2 In the event of a complaint about RED BUS EVENTS services, the hirer should endeavour to seek a solution on the day with the crew. If this does not provide an answer, written complaints should be made via email or post.
7.3 The hirer is advised to read these conditions before entering into any hire contract with RED BUS EVENTS. By continuing with the hire contract, the hirer will be deemed to have accepted them in full.
7.4 RED BUS EVENTS is part of CBM Vehicle Services UK.

January 2019.